Privacy Policy
Last Updated: 25 February 2026
Furaha Naturels Pte Ltd ("Furaha Naturels", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you:
- Visit www.furahanaturels.com
- Make a purchase
- Subscribe to marketing communications
- Contact us
- Interact with our advertising
We comply with:
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
- UK GDPR
- Singapore Personal Data Protection Act (PDPA)
- Applicable U.S. state privacy laws where relevant
1. Data Controller
For the purposes of GDPR, the Data Controller is:
Furaha Naturels Pte Ltd
60 Paya Lebar Road @Paya Lebar Square, #06-28, Singapore 409051
Email: privacy@furahanaturels.com
If you are located in the European Union, you may contact us directly regarding any data protection concerns.
2. Personal Data We Collect
A. Information You Provide
When you make a purchase or interact with us, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment information (processed securely by third-party processors)
- Customer service communications
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Device type
- Browser type
- Operating system
- Website usage data
- Referral source
- Cookies and tracking technologies
C. Marketing Data
If you opt in to marketing communications, we collect:
- Email preferences
- Interaction with marketing emails
- Ad engagement data
You may withdraw consent at any time.
3. Legal Basis for Processing (Article 6 GDPR)
We process your personal data based on:
-
Contractual Necessity
- To process and fulfil your orders.
-
Legal Obligations
- To comply with tax, accounting, and regulatory requirements.
-
Legitimate Interests
- To:
- Improve website performance
- Prevent fraud
- Secure our platform
- Analyse business performance
- To:
We ensure these interests do not override your fundamental rights.
4. Consent
For:
- Email marketing
- Non-essential cookies
- Targeted advertising
You may withdraw consent at any time.
4. How We Use Your Data
We use personal data to:
- Process transactions
- Deliver orders
- Provide customer support
- Improve website performance
- Send marketing communications (if consented)
- Prevent fraud
- Comply with legal obligations
We do not sell your personal data.
5. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal and tax compliance (typically 5–7 years)
- Customer account maintenance
- Marketing (until consent is withdrawn)
When no longer required, data is securely deleted or anonymised.
6. International Data Transfers
Your data may be transferred outside the EU/UK, including to:
- Singapore
- United States
- Other countries where our service providers operate
Where required, we implement safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Data Processing Agreements
7. Third-Party Service Providers
We use trusted third-party providers for:
- Payment processing
- Shipping and logistics
- Email marketing
- Website hosting
- Analytics
- Advertising platforms
These providers process data only as necessary and are contractually obligated to protect it.
Examples may include:
- Shopify
- Payment gateways (Stripe, Shopify Payments, Airwallex)
- Meta (Facebook/Instagram Ads)
- Google Analytics
- Email marketing platforms
8. Cookies & Tracking Technologies
We use cookies for:
- Essential website functionality
- Performance and analytics
- Advertising and remarketing
Non-essential cookies are only activated after your consent (where required by law).
You may manage cookie preferences via our cookie banner or browser settings.
9. Your Rights Under GDPR
If you are located in the EU/UK, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure ("right to be forgotten")
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, contact: privacy@furahanaturels.com
We will respond within one month.
10. Automated Decision-Making
We do not make legally significant decisions based solely on automated processing. However, we may use limited profiling for marketing optimisation.
You may object to profiling at any time.
11. Security Measures
We implement technical and organisational safeguards, including:
- SSL encryption
- PCI-DSS compliance
- Restricted access controls
- Encrypted payment processing
- Secure hosting infrastructure
While we take reasonable precautions, no system is 100% secure.
12. Children’s Data
Our website is not intended for individuals under the age of 16 in the European Union.
We do not knowingly collect data from minors.
If we become aware that we have collected personal data from a minor without verified parental consent, we will delete it.
13. Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify relevant authorities and affected individuals as required by GDPR.
14. Changes to This Policy
We may update this policy periodically. Changes take effect upon posting.
15. Contact Information
For privacy-related concerns:
📧 privacy@furahanaturels.com
🌐 www.furahanaturels.com
If you are located in the EU, you also have the right to lodge a complaint with your local Data Protection Authority.